Saturday, December 26, 2015

Job Posting - Workforce Advisor


Workforce Advisor (WIOA)

POSITION: Workforce Advisor (WIOA)

POSITION OVERVIEW: Provide WIOA eligible customers with employment focused case management that leads to job placement and job retention

·         Provide excellent, prompt, and staff-assisted customer service to customers referred to and served by the WIOA Intensive/Training Services program;
·         Assess eligibility and suitability for services offered through the NWCLC;
·         Complete eligibility determination and submit for review and approval to the Team Lead to ensure accuracy and suitability;
·         Register WIOA eligible and suitable customers; refer customers who do not meet WIOA eligibility or are not suitable to appropriate community resource and track referrals;
·         Assist customer in understanding the full array of services offered; recommend, promote, and schedule customers for universal and specialized services; follow up with customers on regular basis to ensure customer participation in planned services;
·         Assist the customer to complete the Employment Development Plan (EDP) and Job Finding Plan/Earned the Right to be Referred Checklist to help customer establish goals and steps to take the achieve the goals;
·         Ensure that data and case notes are entered into CWDS and other systems timely;
·         Participate in job planning and other customer-focused meetings and work with Instructors and Job Developers to implement job placement and retention plans;
·         Notify Team Lead when customers are not participating and are unable to contact for follow-up by Cross Center Services provider;
·         Contact customers after they are placed to check on job retention progress and re-engage customer with the Center if employment is lost;                                                                               
·         Assist customer in obtaining needed supportive services and assistance from other resources;
·         Provide counseling and referral services as needed;

Initial: ______

Job Description Workforce (WIOA) page 2

·         Maintain customer file per contract requirements;
·         Attend meetings as required; and
·         Other tasks as needed.


  • Bachelor’s degree from an accredited college or university in a Human Services related field; or 5 years equivalent experience;
  • Minimum of 2-3 years of experience working within an employment/training or human services environment, or related field.
  • WIA knowledge and experience helpful;
  • Excellent verbal and written communication skills
  • Sound knowledge of office computer software
  • Sound knowledge of Philadelphia area and city agencies/systems
Anyone interested please e-mail your job resume to Janelle Fitzpatrick at

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