Job Posting - Visitor Services Supervisor

Please Touch Museum®    Position Description

Visitor Services Supervisor Requires one weekend day (Full Time)

Reports To:	Manager, Visitor Services		Department:	Visitor Services
Direct			Division:	Visitor Engagement
FLSA Status:	Exempt
			Effective Date:	FY16
Status:	Full-Time		Hours / Week:	40  Sunday-Thursday

Background

Please Touch Museum, the Children’s Museum of Philadelphia (PTM) was founded in 1976 and was the first children’s museum to focus exclusively on young children ages birth to seven. PTM is multidisciplinary, providing exhibits and programs in the visual and performing arts, including theater, music and dance, literacy, humanities, math and science.  PTM’s exhibits are themed environments that are hands-on and interactive helping children to learn, develop and practice the skills and social skills they need to be ready for and successful in school and in future careers. The mission of Please Touch Museum is to enrich the lives of children by providing learning experiences through play.  In 2008 PTM moved to Memorial Hall in Fairmount Park, a National Historic Landmark Building built for the 1876 Centennial Exhibition.

Position Summary:

The Visitor Services Supervisor plays a vital role in delivering the best possible experience for every visitor to the Please Touch Museum. Under the supervision  of the Manager, Visitor Servicers, this team player provides supervisory and administrative support for the delivery of best-in-class customer service throughout the Museum The Visitor Service Supervisor is  responsible for overseeing all Experience Hosts & Lead staff, including the orientation, training, and supervising of said staff. This position establishes daily scheduling of floor staff, troubleshoots any deviations from the schedule and ensures appropriate staffing levels are provided for of all areas of the museum floor. Visitor Services Supervisors are also responsible for the implementation of emergency procedures and first aid.

Essential Functions: ·         Oversee coordination of the museum floor, with a focus on maintaining quality guest experience and modeling facilitated play interactions for staff. ·         Evaluating performance and troubleshooting for both staff and guests to ensure a safe and playful environment. ·         Offer and implement positive solutions to problems that arise such as separated children, guest concerns, and other situations. ·         Assist in hiring, orientation, training, and evaluating of staff, with an emphasis on developing and mentoring Experience Hosts and Leads, ·         Providing staff with tips and strategies for facilitating play-based learning experiences. Implement organizational policies and procedures ·         Implement emergency action plans and maintain the safety of guests and staff in daily operations, including but not limited to fire and emergency evacuations, first aid, and incident reports ·         Create functional daily schedules and works as a team player with Community and            Family Learning, Development, Marketing & Communication and Operations departments to staff events accordingly to ensure exceptional interdepartmental communications and support department goals; ·         Cross train in specialty areas of museum operations, including Carousel, Birthday Parties, School Groups, and Community and Family Learning events.

·         Other duties as assigned. Competencies Needed for Position: Teamwork Thoroughness Communications Customer Focus

Minimum Qualifications:

Associate Degree with emphasis on Education, Museum studies or related fields required; At least 2 years in a customer service focused role required; Six months of professional experience in a supervisory role involving management and delegation required; Experience in education or cultural attractions strongly preferred; Professional experience creating and managing schedules strongly preferred; Demonstrated ability to work cooperatively in a team environment; Able to work independently; Proficiency in Microsoft Office Suite; Highly organized and able to multi-task with ease; Demonstrates excellence and competence, collaboration, innovation and commitment to the mission of the museum; Must demonstrate strong interpersonal skills, maturity and good judgment and be capable of communicating with a diverse range of individuals; CPR/ First AID certification preferred; Ability to resolve customer issues while keeping one's composure;   Demonstrated strong problem solving skills. High energy level. This position requires a long period of time on the gallery floor.

Please Touch Museum offers an excellent work environment; a comprehensive benefits package and a competitive salary.  To apply for this opportunity, please email your cover letter, resume and salary requirements to: employment@pleasetouchmuseum.org EOE

Posted: Monday, December 7, 2015

Deadline: Saturday, December 12, 2015