Wednesday, April 1, 2015

Job Posting - Program Representative

J O B   P O S T I N G

Position:   Program Representative                                         Recommended Salary: $40,000-$45,000
Reports To:  Manager                                                                    Business Unit: Operations 

Department: Workforce Strategies                                          Posted:  March 20, 2015 to April 3, 2015               

The Program Representative is responsible for auditing and evaluating the practices of the EARN providers and PA CareerLink®  to ensure compliance with contractual requirements. This position is also responsible for providing technical assistance to contracted providers to promote performance and quality services consistent with contract requirements and State program guidelines.
This position is responsible for analyzing performance management reports, Philadelphia Works, Inc. data systems and Commonwealth Workforce Development System (CWDS) to identify and articulate performance trends and make appropriate suggestions for program improvement. Develop and facilitate training as identified by PWI leadership that will enhance subcontractors’ programmatic operations and performance outcomes.
This position is also responsible for training program and provider staff on use of CAPS and other appropriate data systems as necessary.

In this position you will be responsible for the following duties:

Analyze all relevant data reports (i.e. Connecting All Partners for Success (CAPS), KRONOS, CWDS, etc.) and compare to PWI and State performance management results to identify performance trends.
Create comparative statistical reports and trend analysis in Excel to summarize performance data and report inaccuracies to PWI Leadership. Ensure all programmatic data requirements are met in CAPS system and any other relevant data system. This includes data elements to be captured and reporting data to meet program, provider and data analysis needs. Ensure that all incoming data is accurate and received in a timely fashion and data entered accurately and timely, including data from Kronos. Conduct site visits to providers to ensure quality service is being rendered to customers. Provide technical assistance and coaching when appropriate to contracted providers/staff in collaboration, to ensure program performance and compliance with contract requirements and program guidelines.  Use the Program Monitoring tools to analyze program operations and audit program compliance, such as time and attendance, case file documentation, qualitative reviews and participant and staff interviews.
Coordinate State audit preparation, and analyze and compare State audit results to PWI performance review results to develop more efficient corrective action plans. Compile and track the monitoring results of all provider reviews, create statistical reports in Excel and submit written summary reports and improvement recommendations on a monthly basis. Prepare accurate and timely reports of all performance review findings; use data obtained from program monitoring reports, analyze trends and inefficiencies; and determine appropriate recommendations for improvement. Conduct 15, 30, and 45 day observational follow-up with provider to ensure that the recommendations have been implemented; update and /or make changes if necessary. Compare findings of current report to previous report findings to track changes as they apply to improvement recommendations and action plan. Share best practices for the purpose of enhancing processes and procedures for better performance, service delivery, and efficiency through all EARN Centers and PA CareerLink® . Maintain current knowledge of contract goals and performance standards, State program guidelines and policies.
Perform ongoing analysis of EARN Center and PA CareerLink®  processes (assessment, case management, and job placements). Coordinate with leadership to develop policy as needed to decrease deficiencies.
Evaluate Job Specific Skills Training (JSST) subcontractors to determine the effect organizational capacity has on system performance and make appropriate recommendations leadership. Facilitate JSST Cross Functional Team Meetings and maintain all agendas and meeting minutes. Maintain records for all performance management results. 

Bachelor’s Degree from an accredited college or university in Human Services, Social Work, Business Management or related field  with 2-3 years’ auditing or quality assurance experience.

Or, any combination of education and experience determined to be acceptable by the Human Resources Department.

  • Strong organizational, analytical and problem solving skills.
  • Excellent written, verbal, interpersonal and presentation skills.
  • Proficient in Microsoft Word and Excel with a working knowledge of Access and Power Point.
  • Ability to work independently as a team member.
  • Must have very strong follow thru
  • Ability to interact effectively with various levels of staff, management, government officials and the public.
  • Ability to travel to various locations throughout the city.

Interested applicants should apply online at  and click on
 “About Us” and then “Careers at Philadelphia Works”.

Equal Opportunity Employer/Program
Alternate Formats, Auxiliary Aides and Services are available upon request

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