PART-TIME Membership Associate
Fare & Square is based on a non-profit grocery store model and is in development to open Summer 2013 in Chester, PA. Fare & Square will give Chester, PA residents the access to “good food right around the corner” that has not been available to these resident in a full scale grocery store. Fare & Square will sell nutritious food staples with a focus on fresh produce, meats, dairy, seafood, and frozen foods. Fare & Square will help stretch customers dollars so that they get more for their money.
Position Description
The Membership Associate will conduct outreach and enrollment of prospective members for Fare & Square. The Membership Associate effectively interacts and engages with prospective and current Fare & Square members both in store and at off-site locations. He or she will: perform accurate and confidential input of member account information into the database; retrieve secured products; and operate POS, completing customer transactions and processing refunds. The Membership Coordinator will partner with the team in providing excellent customer service and provide support to the Membership Manager.
Competencies:
Fare & Square is based on a non-profit grocery store model and is in development to open Summer 2013 in Chester, PA. Fare & Square will give Chester, PA residents the access to “good food right around the corner” that has not been available to these resident in a full scale grocery store. Fare & Square will sell nutritious food staples with a focus on fresh produce, meats, dairy, seafood, and frozen foods. Fare & Square will help stretch customers dollars so that they get more for their money.
Position Description
The Membership Associate will conduct outreach and enrollment of prospective members for Fare & Square. The Membership Associate effectively interacts and engages with prospective and current Fare & Square members both in store and at off-site locations. He or she will: perform accurate and confidential input of member account information into the database; retrieve secured products; and operate POS, completing customer transactions and processing refunds. The Membership Coordinator will partner with the team in providing excellent customer service and provide support to the Membership Manager.
Competencies:
- Proven effectiveness in verbal and written
communication, which includes following verbal and written directions
- Proven ability to execute multiple tasks simultaneously
- Demonstrated ability to deliver excellent customer
service
- Demonstrated understanding of diversity and cultural
issues.
- Ability to work collaboratively as well as
independently.
- Strong organizational and time management skills.
- High energy level, strong sense of initiative, creative
problem solving, flexibility, discretion, and a sense of humor.
Specific Responsibilities:
Communications
- Gathers and accurately enters in to the database
information from and about prospective and current members
- Proactively engages in customer and prospective
customer interaction; demonstrating listening skills, patience, and a
desire to help
- Respect and comply with confidentially and privacy
laws, as well as company policies
- Provides information to individuals, answers
their questions, and gathers their comments for future consideration
- Resolves membership concerns, escalating when indicated
Database Management
- Maintains accurate/up-to-date records in membership
database and paper files
- Maintains privacy and confidentiality of data
Member Services/Customer Service
- Manages processes related to new member enrollment and
member benefits, including member orientation support
- Upholds store standard of customer service excellence
by providing excellent customer service – treating all members and
potential members respectfully, politely, and with a sense of urgency
- Address customer queries and concerns, escalating when
indicated
- Maintains integrity and confidentiality of information
and data
- Addresses and maintains needs of Member Desk including
POS, completing transactions, and bagging purchases when indicated
- Processing returns according to store policy
- Retrieving secured items for members
- Upholds store standard of customer service excellence
- Adheres to loss prevention policies and practices
Other Responsibilities
- Maintain a safe and orderly work area
- Relieve cashiers in completing customer transactions,
including bagging of customer purchases when indicated
- Assist in other front end services such as stocking of
items, retrieving carts, and other duties that may be required for overall
store conditions and customer service
Qualifications and Experience:
- High school diploma or equivalent
- Two years of relevant work or volunteer experience
(retail or customer service preferred)
- Experience working with a database
- 1-2 years minimum experience in customer service or a
clerical role
- Basic computer literacy skills; experience with
Microsoft Office Suite
- Experience in working in a team environment
- Experience in POS and payment methods such as SNAP,
EBT, credit and debit (a plus)
- Ability and willingness to work a part-time schedule during
store operation times; 8AM to 8PM seven days a week, including most
holidays
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