Job Posting - Membership Associate

Membership Associate

Fare & Square is based on a non-profit grocery store model and is in development to open Summer 2013 in Chester, PA. Fare & Square will give Chester, PA residents the access to “good food right around the corner” that has not been available to these resident in a full scale grocery store. Fare & Square will sell nutritious food staples with a focus on fresh produce, meats, dairy, seafood, and frozen foods. Fare & Square will help stretch customers dollars so that they get more for their money.

Position Description
The Membership Associate will conduct outreach and enrollment of prospective members for Fare & Square. The Membership Associate effectively interacts and engages with prospective and current Fare & Square members both in store and at off-site locations.  He or she will: perform accurate and confidential input of member account information into the database; retrieve secured products; and operate POS, completing customer transactions and processing refunds.  The Membership Coordinator will partner with the team in providing excellent customer service and provide support to the Membership Manager.

Competencies:

• Proven effectiveness in verbal and written communication, which includes following verbal and written directions
• Proven ability to execute multiple tasks simultaneously
• Demonstrated ability to deliver excellent customer service
• Demonstrated understanding of diversity and cultural issues.
• Ability to work collaboratively as well as independently.
• Strong organizational and time management skills.
• High energy level, strong sense of initiative, creative problem solving, flexibility, discretion, and a sense of humor.

Specific Responsibilities:
Communications

• Gathers and accurately enters in to the database information from and about prospective and current members
• Proactively engages in customer and prospective customer interaction; demonstrating listening skills, patience, and a desire to help
• Respect and comply with confidentially and privacy laws, as well as company policies
• Provides information to  individuals, answers their questions, and gathers their comments for future consideration
• Resolves membership concerns, escalating when indicated

Database Management

• Maintains accurate/up-to-date records in membership database and paper files
• Maintains privacy and confidentiality of data

Member Services/Customer Service

• Manages processes related to new member enrollment and member benefits, including member orientation support
• Upholds store standard of customer service excellence by providing excellent customer service – treating all members and potential members respectfully, politely, and with a sense of urgency
• Address customer queries and concerns, escalating when indicated
• Maintains integrity and confidentiality of information and data
• Addresses and maintains needs of Member Desk including POS, completing transactions, and bagging purchases when indicated
• Processing returns according to store policy
• Retrieving secured items for members
• Upholds store standard of customer service excellence
• Adheres to loss prevention policies and practices

Other Responsibilities

• Maintain a safe and orderly work area
• Relieve cashiers in completing customer transactions, including bagging of customer purchases when indicated
• Assist in other front end services such as stocking of items, retrieving carts, and other duties that may be required for overall store conditions and customer service

Qualifications and Experience:

• High school diploma or equivalent
• Two years of relevant work or volunteer experience (retail or customer service preferred)
• Experience working with a database
• 1-2 years minimum experience in customer service or a clerical role
• Basic computer literacy skills; experience with Microsoft Office Suite
• Experience in working in a team environment
• Experience in POS and payment methods such as SNAP, EBT, credit and debit (a plus)
• Ability and willingness to work a part-time schedule during store operation times; 8AM to 8PM seven days a week, including most holidays

 

To apply to this position, please go to http://philabundance.catsone.com/careers