Front End Manager
Fare & Square is based on a non-profit grocery store model and is in development to open Summer 2013 in Chester, PA. Fare & Square will give Chester, PA residents the access to “good food right around the corner” that has not been available to these resident in a full scale grocery store. Fare & Square will sell nutritious food staples with a focus on fresh produce, meats, dairy, seafood, and frozen foods. Fare & Square will help stretch customers dollars so that they get more for their money.
Position Summary:
The Front End Manager (FEM) is responsible for leading the team in excellent customer service and effective operation of Front End Services. The FEM oversees the successful and accurate completion of the customer transactions; manages front end associates such as cashiers, baggers, cart clerks, and Member Desk employees when indicated. He or she is also responsible for the team’s execution and adherence to loss prevention practices and policies. The FEM effectively partners with the store management team in determining scheduling and developing associates.
Competencies:
Fare & Square is based on a non-profit grocery store model and is in development to open Summer 2013 in Chester, PA. Fare & Square will give Chester, PA residents the access to “good food right around the corner” that has not been available to these resident in a full scale grocery store. Fare & Square will sell nutritious food staples with a focus on fresh produce, meats, dairy, seafood, and frozen foods. Fare & Square will help stretch customers dollars so that they get more for their money.
Position Summary:
The Front End Manager (FEM) is responsible for leading the team in excellent customer service and effective operation of Front End Services. The FEM oversees the successful and accurate completion of the customer transactions; manages front end associates such as cashiers, baggers, cart clerks, and Member Desk employees when indicated. He or she is also responsible for the team’s execution and adherence to loss prevention practices and policies. The FEM effectively partners with the store management team in determining scheduling and developing associates.
Competencies:
- Proven effectiveness in verbal and written communication
- Proven ability to execute multiple tasks simultaneously
- Strong computer literacy skills; experience with
Microsoft Office
- High energy level, strong sense of initiative, creative
problem solving, flexibility, discretion, and a sense of humor
- Excellent customer service skills
- Self-directed, able to work independently as well as
part of a team
Specific Responsibilities:
Communications
- Manages information and communications to and
from front end associates including policy and procedure changes
- Reports to store management team on front end
activities and provides feedback
- Writes content for and maintains up-to-date information
for cashier print materials such as pricing and discount sheets, process
flows and best practices
Point of Sale (POS) Management
- Maintains accuracy and integrity of the POS system by
ensuring that all associates are adhering to the POS process, government
regulations, and company policies
- Resolves issues with operation of the POS terminal,
contacting Headquarters, IT, or Vendor when indicated
- Retrieves, distributes, and analyses reports from the
POS information
- Works with store managers and department managers
to report and resolve pricing discrepancies
- Collaborates with Store Manager and IT to
increase functionality and efficiencies in the POS system
Customer Service
- Leads team in providing an excellent customer service
experience; coach and train front end team on customer service skills
- Is a point of escalation for customer concerns
- Addresses and maintains needs of Member Desk when
indicated, supervising and training new Membership associates
Supervisory Responsibilities
- Under the direction of the Store Manager, creates
scheduling for the department
- Liaises with the store management team about needs for
tasks/shifts/scheduling and provides feedback on policies, procedures, and
performance
- Collaborates with the Store Manager and Human Resources
to create and implement recruitment, recognition, and retention goals and
strategies
- Collaborates with HR in selecting and onboarding new
associates, including training store associates on effective and proper
operation of the POS system
- Delegates tasks and supervises staff, and when needed,
supervises staff supporting back office services
- Responsible for the conditions, safety, and security of
the front end; ensuring associates address issues with condition of the
area and security of inventory
- Leads the team in executing and adherence to loss
prevention programs
Other Responsibilities
- Completes member transactions/overrides including bagging
of customer purchase when needed
- Addresses member requests for returns and secured
products
- Maintain opening and closing procedures
- Other duties as assigned
Qualifications and Experience:
- High school diploma or equivalent; post-secondary
education preferred
- Two years of experience in responsibility for a POS
system
- Four years of consistent retail customer service
experience with at least two years in a supervisory role and/or as point
of escalation in resolving customer challenges; grocery retail preferred
- Experience in point of sale and payment methods such as
SNAP, EBT, coupons, cash, credit, and debit
- Ability, flexibility, and willingness to work a
schedule in the hours of store operations: 8 AM to 8 PM seven days a
week, including most holidays.
- Demonstrated ability to develop and train staff
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