Thursday, April 4, 2013

Job Posting - Membership Associate

Membership Associate

Fare & Square is based on a non-profit grocery store model and is in development to open Summer 2013 in Chester, PA. Fare & Square will give Chester, PA residents the access to “good food right around the corner” that has not been available to these resident in a full scale grocery store. Fare & Square will sell nutritious food staples with a focus on fresh produce, meats, dairy, seafood, and frozen foods. Fare & Square will help stretch customers dollars so that they get more for their money.

Position Description
The Membership Associate will conduct outreach and enrollment of prospective members for Fare & Square. The Membership Associate effectively interacts and engages with prospective and current Fare & Square members both in store and at off-site locations.  He or she will: perform accurate and confidential input of member account information into the database; retrieve secured products; and operate POS, completing customer transactions and processing refunds.  The Membership Coordinator will partner with the team in providing excellent customer service and provide support to the Membership Manager.


  • Proven effectiveness in verbal and written communication, which includes following verbal and written directions
  • Proven ability to execute multiple tasks simultaneously
  • Demonstrated ability to deliver excellent customer service
  • Demonstrated understanding of diversity and cultural issues.
  • Ability to work collaboratively as well as independently.
  • Strong organizational and time management skills.
  • High energy level, strong sense of initiative, creative problem solving, flexibility, discretion, and a sense of humor.

Specific Responsibilities:

  • Gathers and accurately enters in to the database information from and about prospective and current members
  • Proactively engages in customer and prospective customer interaction; demonstrating listening skills, patience, and a desire to help
  • Respect and comply with confidentially and privacy laws, as well as company policies
  • Provides information to  individuals, answers their questions, and gathers their comments for future consideration
  • Resolves membership concerns, escalating when indicated

Database Management

  • Maintains accurate/up-to-date records in membership database and paper files
  • Maintains privacy and confidentiality of data

Member Services/Customer Service

  • Manages processes related to new member enrollment and member benefits, including member orientation support
  • Upholds store standard of customer service excellence by providing excellent customer service – treating all members and potential members respectfully, politely, and with a sense of urgency
  • Address customer queries and concerns, escalating when indicated
  • Maintains integrity and confidentiality of information and data
  • Addresses and maintains needs of Member Desk including POS, completing transactions, and bagging purchases when indicated
  • Processing returns according to store policy
  • Retrieving secured items for members
  • Upholds store standard of customer service excellence
  • Adheres to loss prevention policies and practices

Other Responsibilities

  • Maintain a safe and orderly work area
  • Relieve cashiers in completing customer transactions, including bagging of customer purchases when indicated
  • Assist in other front end services such as stocking of items, retrieving carts, and other duties that may be required for overall store conditions and customer service

Qualifications and Experience:

  • High school diploma or equivalent
  • Two years of relevant work or volunteer experience (retail or customer service preferred)
  • Experience working with a database
  • 1-2 years minimum experience in customer service or a clerical role
  • Basic computer literacy skills; experience with Microsoft Office Suite
  • Experience in working in a team environment
  • Experience in POS and payment methods such as SNAP, EBT, credit and debit (a plus)
  • Ability and willingness to work a part-time schedule during store operation times; 8AM to 8PM seven days a week, including most holidays


To apply to this position, please go to

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