Thursday, April 4, 2013

Job Posting - Front End Manager

Front End Manager
Fare & Square is based on a non-profit grocery store model and is in development to open Summer 2013 in Chester, PA. Fare & Square will give Chester, PA residents the access to “good food right around the corner” that has not been available to these resident in a full scale grocery store. Fare & Square will sell nutritious food staples with a focus on fresh produce, meats, dairy, seafood, and frozen foods. Fare & Square will help stretch customers dollars so that they get more for their money.

Position Summary:
The Front End Manager (FEM) is responsible for leading the team in excellent customer service and effective operation of Front End Services The FEM oversees the successful and accurate completion of the customer transactions; manages front end associates such as cashiers, baggers, cart clerks, and Member Desk employees when indicated.  He or she is also responsible for the team’s execution and adherence to loss prevention practices and policies. The FEM effectively partners with the store management team in determining scheduling and developing associates.


  • Proven effectiveness in verbal and written communication
  • Proven ability to execute multiple tasks simultaneously
  • Strong computer literacy skills; experience with Microsoft Office
  • High energy level, strong sense of initiative, creative problem solving, flexibility, discretion, and a sense of humor
  • Excellent customer service skills
  • Self-directed, able to work independently as well as part of a team

Specific Responsibilities:

  • Manages information and communications  to and from front end associates including policy and procedure changes
  • Reports to store management team on front end activities and provides feedback
  • Writes content for and maintains up-to-date information for cashier print materials such as pricing and discount sheets, process flows and best practices

Point of Sale (POS) Management

  • Maintains accuracy and integrity of the POS system by ensuring that all associates are adhering to the POS process, government regulations, and company policies
  • Resolves issues with operation of the POS terminal, contacting Headquarters, IT, or Vendor when indicated
  • Retrieves, distributes, and analyses reports from the POS information
  • Works with store managers and department managers  to report and resolve pricing discrepancies
  • Collaborates with Store Manager and  IT to increase functionality and efficiencies in the POS system

Customer Service

  • Leads team in providing an excellent customer service experience; coach and train front end team on customer service skills
  • Is a point of escalation for customer concerns
  • Addresses and maintains needs of Member Desk when indicated, supervising and training new Membership associates

Supervisory Responsibilities

  • Under the direction of the Store Manager, creates scheduling for the department

  • Liaises with the store management team about needs for tasks/shifts/scheduling and provides feedback on policies, procedures, and performance
  • Collaborates with the Store Manager and Human Resources to create and implement recruitment, recognition, and retention goals and strategies
  • Collaborates with HR in selecting and onboarding new associates, including training store associates on effective and proper operation of the POS system
  • Delegates tasks and supervises staff, and when needed, supervises staff supporting back office services
  • Responsible for the conditions, safety, and security of the front end; ensuring associates address issues with condition of the area and security of inventory
  • Leads the team in executing and adherence to loss prevention programs

Other Responsibilities

  • Completes member transactions/overrides including bagging of customer purchase when needed
  • Addresses member requests for returns and secured products
  • Maintain opening and closing procedures
  • Other duties as assigned

Qualifications and Experience:

  • High school diploma or equivalent; post-secondary education preferred
  • Two years of experience in responsibility for a POS system
  • Four years of consistent retail customer service experience with at least two years in a supervisory role and/or as point of escalation in resolving customer challenges; grocery retail preferred
  • Experience in point of sale and payment methods such as SNAP, EBT, coupons, cash, credit, and debit
  • Ability, flexibility, and willingness to work a schedule in the hours of store operations:  8 AM to 8 PM seven days a week, including most holidays. 
  • Demonstrated ability to develop and train staff

To apply to this position, please go to

No comments:

Post a Comment