J O B P O S T I N G
Position:
Program Specialist Recommended Salary: $47,000 - $53,000
Reports
To: Manager of Programs, Youth Business Unit: Operations
This position is responsible for coordinating
efforts and executing tasks related to monitoring, tracking and documenting
programmatic activities for special programs. Responsibilities also include
assisting the Manager of Program, Youth in the programmatic monitoring,
reviewing and reporting of the Youth program performance and services. This
position will ensure program compliance, analyze data and performance
management reports and identify and remedy problems.
In this position you will be responsible for the following duties:
Identify
the full scope of the special program and coordinate efforts and expectations
which include customer service, data collection, analysis and reporting,
compliance, tasks and timelines. Monitor program status and provide routine
status reports to management. Identify, document, mitigate and track
program/project risks, problems and issues that may impact meeting program
goals. Identify training needs and ensure that the appropriate technical
assistance is provided. Interface with appropriate internal and external
partners and facilitate meetings to discuss programmatic issues and status of
the program. Conduct programmatic monitoring using program monitoring tools to
evaluate program operations, audit program compliance and ensure quality
customer service is rendered. Provide technical assistance and coaching when
appropriate to ensure program compliance and quality program performance.
Ensure incoming data are accurate, timely and entered into the appropriate
database or tracking system. Ensure all required programmatic data are captured
to meet program, provider and data analysis needs. Analyze all relevant data
reports and compare to Philadelphia Works and State performance management
results to identify performance trends. Create comparative statistical reports
and trend analysis in collaboration with Research Policy and Innovation to
summarize performance data and report inaccuracies to Philadelphia Works
Leadership. Prepare accurate and timely reports of performance review findings
by using data obtained from program monitoring reports, analyzing trends and
inefficiencies and recommending actions for improvement. Compare findings of
current reports to previous reports findings to track changes as they apply to
improvement recommendations and action plan. Draft new policy in collaboration with Sr. Policy
Associate and/or Compliance Officer as a result of the review and
analysis. Attend all internal and
external meetings as requested.
Bachelor’s
degree from an accredited college or university in Human Services, Social Work,
Business Management or related field. Minimum of 3 years’ auditing or quality
assurance experience.
·
Strong
verbal, written, interpersonal and
presentation skills
·
Strong
organizational, analytical and problem solving skills
·
Proficient
in Microsoft Word, Excel, Powerpoint and Outlook 2010
·
Knowledge of social services programs and funding
sources compliance
·
Experience with program design and implementation
·
Ability to adapt to a changing work environment and
possess the flexibility to multi task and meet departmental needs
·
Ability to manage expectations, synthesize information and
meet deadlines
·
Ability to interact effectively with various levels of
staff, management, government officials, and the public
·
Ability to travel to various locations throughout the
city.
Interested applicants
should apply online at
“About Us”
and then “Careers at Philadelphia Works”.
Equal Opportunity Employer/Program
Alternate Formats, Auxiliary Aides and Services are available upon request
Alternate Formats, Auxiliary Aides and Services are available upon request
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