Monday, July 6, 2015

Job Posting - Membership Coordinator

Membership Coordinator

Description: The Barnes Foundation is seeking a Membership Coordinator to support Membership in acquiring, renewing, upgrading and stewarding members at all levels. The Membership Coordinator is responsible for the project management of membership communications and solicitations, and under the supervision of the Membership Manager works to develop membership programs and other stewardship opportunities.

Established as an educational institution the Barnes Foundation carries out its mission by promoting appreciation of the arts and horticultural science, through the preservation, presentation, and interpretation of the collections of Albert C. and Laura L. Barnes.

Celebrated for its exceptional breadth, depth, and quality, the Barnes Foundation’s art collection includes works by some of the greatest European and American masters of impressionism, post-impressionist, and early modern art, as well as African sculpture, Pennsylvania German decorative arts, Native American textiles, metalwork, and more. The 12-acre Arboretum contains over 3,000 species of woody plants and trees.

The Foundation engages diverse audiences through its exceptional collections and related high-quality programs that reflect a broad range of periods and cultures and build on the founders’ innovative educational vision of transforming lives through the arts and horticulture. 

o   Coordinates member communications
§  Works closely with the Membership Manager to develop content, schedule and report on membership e-communications including monthly renewal e-mail series, e-newsletter, promotional offers and surveys.
§  Works closely with Communications to create, revise and deliver social media content.
§  Serves as membership representative on the Social Media Committee.
§  Develops content for printed marketing materials for general membership, renewal mailings, promotions and acquisition, as well as coordinates the creation and/or updating of materials.
§  Monitors fulfillment information via print and web to ensure it is appropriate, accurate and timely.

o   Project Manage membership solicitation mailings
§  Pulls lists for monthly renewal and upgrade e-mails and mail solicitations.
§  Works directly with mail house to ensure renewal and upgrade mailings are accurate and on time.
§  Coordinates administrative duties related to vendors including quote requests, approval process and inventory maintenance.
§  Monitors the messages in renewal and upgrade appeal on a regular basis to ensure that they are compelling and timely.

o   Coordinates membership programs and events
§  Works closely with Membership Manager and Circles Program Manager to create membership programs and events that serve the interests of the membership base.
§  Works with Membership Manager to effectively communicate the opportunity and value of events and programs for current members as well as upgrade and acquisition opportunities.
§  Works with Visitor Services supervisors to ensure frontline staff is informed of membership programs and events
§  Coordinates administrative duties including contract approvals, check requests, event orders, space booking and ticketing system item request forms.
§  Provides day of support at member events.
§  Provides support for External Affairs events as needed.

·         Sales and Service
o   Sales
§  Monitors the success of all outlets and assists Membership Manager in developing and implementing on-site, direct mail and electronic membership acquisition and upgrade strategies.
§  Works with Visitor Services and Shop staff to oversee the success of onsite sales by motivating and incentivizing their sale force to acquire, renew and upgrade members.

o   Service
§  Works with Visitor Services staff to assure the highest quality experience at all points of contact for members.
§  Works with Visitor Service staff to provide general membership and Foundation information by phone, e-mail or mail.
§  Renews, upgrades and acquires new members by phone.
§  Responds or facilitates responses to all member complaints and records complaint correspondence in member records.

·         Performance Tracking
o   Assists Membership Manager with departmental reporting
§  Under the guidance of the Membership Manager, maintains a structure of reporting that informs the Membership team as well as Senior and Executive level staff on the status of the membership program on a weekly, monthly and annual basis.
§  Tracks and administers payables against the Membership expense budget, providing detailed and regular reports on the status.
§  Works closely with the Communications staff to track e-mail communications and website usage to determine the most effective messages and timing for various constituents. 
§  Tracks expenses for Membership ensuring that payments are submitted on time and provides reports to senior staff in the department on the status of expenses.

o   Works with Business Systems Coordinator and Development Services to ensure the accurate transfer of membership information from external systems into  Raiser’s Edge and vice versa.

·         Performs other duties as assigned.

Skills and Knowledge:

·         Bachelor of Arts required in one of the following areas: communications, business, art, art history or marketing
·         3 years working in membership, development or marketing, preferably in an arts organization
·         Excellent verbal and written communication skills with experience in writing promotional and informational materials
·         Excellent customer service skills, including the ability and desire to both solve problems for members, make new sales or encourage upgrades
·         Proficiency with Microsoft Word and Excel required and knowledge of Raiser’s Edge and Siriusware or comparable point of sale system preferred

Competitive Benefits Include: Group health, dental and vision insurance; flexible spending accounts; short and long term disability and group life insurance; 403(b) with matching contributions; Employee Assistance Program; voluntary benefits; as well as paid vacation, personal time, sick time and holidays.

To Apply: Please apply online:

Please include your cover letter, a list of three professional references and resume with your application. Applications that fail to fulfill this requirement will not be accepted.

The Barnes Foundation is an Equal Opportunity Employer and a Drug Free Workplace.
We participate in E-Verify.

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