Director of Visitor Services and Business Initiatives
Description: The Barnes Foundation is seeking a Director
of Visitor Services and Business Initiatives to oversee The
Barnes Foundation’s largest department in both terms of staffing and earned
revenue goals. With an analytical, data driven approach, the Director is
responsible for managing and maximizing earned income potential from individual
and group ticket sales, tours, and other premium priced visitor experiences.
The position manages Visitor Services’ expense and revenue budget, forecasting,
tracks advance sales, attendance trends, gallery capacities and flow, and
pursues new and existing revenue opportunities. The Director oversees the
Director of Visitor Services Operations, Group Sales Manager and Volunteer and
Gallery Guide Manager, overseeing the delivery a premier guest experience that
fosters increased engagement with The Barnes Foundation.
Established as an
educational institution the Barnes Foundation carries out its mission by
promoting appreciation of the arts and horticultural science, through the
preservation, presentation, and interpretation of the collections of Albert C.
and Laura L. Barnes.
Celebrated for its
exceptional breadth, depth, and quality, the Barnes Foundation's art collection
includes works by some of the greatest European and American masters of
impressionism, post-impressionist, and early modern art, as well as African
sculpture, Pennsylvania German decorative arts, Native American textiles,
metalwork, and more. The 12-acre Arboretum contains over 3,000 species of woody
plants and trees.
The Foundation engages diverse audiences through
its exceptional collections and related high-quality programs that reflect a
broad range of periods and cultures and build on the founders’ innovative
educational vision of transforming lives through the arts and horticulture.
Responsibilities:
·
Develops
and manages a range of ticket offerings for general admission, exhibitions, and
experience-based premium pricing that provides the Foundation’s largest source
of earned income.
·
Oversees
capacity management of the Collection Gallery with an eye toward maximizing
ticketing sales during public hours, collaborating with Collections and
Security to ensure the safety of the collection.
·
Manages,
produces and distributes regular attendance reports and trends, tracking
advance sales, final sales, sales by visitor type, and revenue for Barnes
Foundation senior leadership.
·
Works to provide visitors a smooth, easy and
enjoyable experience at all touch points throughout the building and makes
recommendations to executive staff for improvements to the visitor experience
as they pertain to quality of service, amenities, facilities, policies and
procedures.
·
Analyzes
reports and statistics for use in developing new and improved policies and
procedures for ticketing and pricing.
·
Oversees
a robust and unique group sales operation designed to offer a range of group
visitation and dining experiences offered at multiple price points to attract a
board range of consumers. Continually develops new group offerings as
opportunities arise. Works collaboratively with the Marketing and Group Sales
Managers in developing promotional print collateral and web-based
communications.
·
Oversees
the Volunteer and Gallery Guide Manager and a vibrant volunteer program which
supports both premium ticketing opportunities through docent tours, gallery
guides, and docent presentations, as well as visitor services volunteers and
other budget relieving volunteer positions that support the Barnes’s operations
and mission.
·
Works
collaboratively with Philadelphia’s premier cultural institutions and tourism
agencies in developing ticketing and cross-promotional opportunities.
·
Works
collaboratively with the Public Programs Manager and Director of Audience
Engagement Strategy and Analysis in developing programs and experiences that
support, expand and enrich the visitor experience and revenue opportunities.
·
Works
closely with the Membership staff in fostering onsite membership sales and
ensuring a high quality onsite member experience.
- Meets
regularly with Communications and Marketing team to anticipate upcoming ad
and press coverage, propose possible promotional efforts or discounting.
- Works
closely with 1st and Fresh caterers and the Director of Event Operations
in creating food and beverage opportunities that support and enhance the
individual and group visitor experience with an eye to offering attractive
revenue-generating offerings (i.e. dinner and tour packages, group dining packages.
- Participates
in the monthly Operations Meeting.
- Maintains
an awareness of Visitor Services trends and advances in the marketplace
and nationally.
- Participates
in External Affairs long-term planning.
- Performs
other duties as requested.
Skills and Knowledge:
- Bachelor of Arts
required; advanced degree in business, hospitality, arts administration or
related fields preferred.
- 10 years+
progressively responsible experience in visitor services, hotel or retail
management.
- Strong
analytical and budget management skills
- Must
enjoy working with the public and demonstrate friendliness,
professionalism, enthusiasm and a customer-centric approach.
- Excellent
written and verbal communication skills.
- Organized
and highly detail oriented with an ability to multitask and prioritize.
- Ability
to work in a fast paced environment individually or in a team.
- Proficiency
with Microsoft Word and Excel a must, and a knowledge of Raisers Edge and
ticketing systems a plus.
- Strong
interpersonal and professional skills necessary to work effectively with
all Foundation constituents.
Competitive
Benefits Include: Group health and
dental insurance; flexible spending accounts; short and long term disability
and group life insurance; 403(b) with matching contributions; Employee
Assistance Program; voluntary benefits; as well as paid vacation, personal
time, sick time and holidays.
To
Apply: Please apply online:
Please create a single document that includes
your cover letter, resume and the names of three professional references to
upload with your application. Applications that fail to fulfill this
requirement will not be accepted.
The Barnes Foundation is an Equal Opportunity
Employer and a Drug-Free Workplace. We participate in E-Verify.
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