Job Description: Support and provide superior service via phones;
Obtains client information by answering telephone calls and verifying
information prior to completing caller request; Use questioning and
listening skills that support effective telephone communication; informs
clients by explaining procedures; answering questions; providing
information; Use an effective approach to handle special telephone tasks
like call transfers; Maintains and improves quality results by adhering
to standards and guidelines; Apply the proper telephone etiquette to
satisfy various customer situations; Meet commitments to customers;
Other duties as assigned.
Position Comments: Must be able to handle upset/irate callers
Verbal Communication, Phone Skills, Listening, Data Entry Skills, People
Skills, Customer Focus, Customer Service, Attention to Detail,
Professionalism, Multi-tasking
The shifts will be
Monday - Friday as follows:
8:00am - 4:30pm
11:30am - 8:00pm
***** NOTE: Before
the telephone interview, please be aware that if offered a position the
training will be at our Wilmington, DE site for about 3 weeks. After
that time, temp candidates will most likely work from our King of
Prussia, PA site. If either or both would cause an issue with
transportation, please do not accept the telephone interview request
*****
NathanHall
TTI of USA, Inc.
150 Broadway New York NY 10038
(646) 561-8985
nhall@ttiofusa.com
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