Job Posting - BNY Mellon Customer process associate at $12/hr

Job Description: Support and provide superior service via phones; Obtains client information by answering telephone calls and verifying information prior to completing caller request; Use questioning and listening skills that support effective telephone communication; informs clients by explaining procedures; answering questions; providing information; Use an effective approach to handle special telephone tasks like call transfers; Maintains and improves quality results by adhering to standards and guidelines; Apply the proper telephone etiquette to satisfy various customer situations; Meet commitments to customers; Other duties as assigned.
Position Comments: Must be able to handle upset/irate callers
Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking
The shifts will be
Monday - Friday as follows:
8:00am - 4:30pm
11:30am - 8:00pm

***** NOTE: Before the telephone interview, please be aware that if offered a position the training will be at our Wilmington, DE site for about 3 weeks. After that time, temp candidates will most likely work from our King of Prussia, PA site. If either or both would cause an issue with transportation, please do not accept the telephone interview request *****

NathanHall
TTI of USA, Inc.
150 Broadway New York NY 10038
(646) 561-8985
nhall@ttiofusa.com

Job Posting - Call Center Assistant

Job Posting - Call Center Specialist

Please Touch Museum®   Position Description

Call Center Specialist

Reports To:	Director, Sales		Department:	Sales
Direct Reports:			Division:	Business Development
FLSA Status:	Non-Exempt		Grade:	7
			Effective Date:	FY16
Status:	Part-Time		Hours / Week:	24 Flexible Schedule
				(At least one weekend day)

Background

Please Touch Museum, the Children’s Museum of Philadelphia (PTM) was founded in 1976 and was the first children’s museum to focus exclusively on young children ages birth to seven. PTM is multidisciplinary, providing exhibits and programs in the visual and performing arts, including theater, music and dance, literacy, humanities, math and science.  PTM’s exhibits are themed environments that are hands-on and interactive helping children to learn, develop and practice the skills and social skills they need to be ready for and successful in school and in future careers. The mission of Please Touch Museum is to enrich the lives of children by providing learning experiences through play.  In 2008 PTM moved to Memorial Hall in Fairmount Park, a National Historic Landmark Building built for the 1876 Centennial Exhibition.

Position Summary:

This position is primarily responsible for answering all incoming calls to the museum’s main line by answering routine & general questions about the museum, birthday parties, school group visits, and provide programming and daily activity information. Will be responsible to book school & other general groups and birthday parties through the Altru system. Logs calls and ensure to transfer the call to the proper department when the call is specific to the role of that department. The Call Center Specialist provides effective customer service by establishing a working relationship with internal and external customers through communication via mail or telephone or in person with visitors or museum’s employees.

Essential Functions:

·         Answer all incoming calls, provide callers with product and service information, maintain call log

·         Direct the caller to the appropriate staff member and transfer to appropriate staff member’s voice mailbox when unavailable

·         Provide timely feedback to the Director, Sales regarding customer concerns

·         Provide callers with information such as museum’s address, directions to the museum, museum’s fax numbers, museum’s website address and other related information.

·         Respond to online request forms and telephone bookings for school and camp groups and birthday parties in Altru.

·         Perform clerical duties related to group sales and birthday parties; mail invitations, mail follow up information for birthday parties, assist in maintaining database information

·         Partner with the sales team to meet and exceed customer’s service expectations

·         Assist Business Development division with clerical duties; e.g. membership mailing, database maintenance (update returned mail, review membership applications for accuracy) marketing brochures, sales and communication literature.

·         Provides general office support with a variety of clerical activities and related tasks

Competencies Needed for Position:

·         Excellent customer service and verbal skills.

·         Thoroughness- attention to detail

Minimum Qualifications:

·         Minimum one year experience in customer services function.

·         Experience working in an inbound call center strongly preferred.

·         Be able to take direction and give the accurate and proper information to callers.

·         Knowledge of local area and the ability to give driving or public transit directions.

·         Understanding of the museum’s focus and departmental structure.

·         Ability to determine the needs of the caller and resolve as needed

·         Ability to effectively communicate via email

·         Basic computer skills are required.

·         Experience with POS systems and reservations software

·         Knowledge on operating mailing/folding machine, and or copy machine

·         Must have high school diploma/GED

Please Touch Museum offers an excellent working environment; a comprehensive benefit package and competitive salary.  To apply for this opportunity, please fill out an online application at www.pleasetouchmuseum.org or Email your cover letter, resume and salary requirements to: employment@pleasetouchmuseum.org or information to fax: 215-581-3182      EOE

Job Posting - Program Manager

PHILADELPHIA WORKS

 

JOB DESCRIPTION

BUSINESS UNIT:   Research Policy & Innovation                  DEPARTMENT:                  Research Policy &

                                                                                                                                                                Innovation

POSITION:             Program Manager                                         DATE:                                    January 2016

REPORTS TO:        Chief Research Officer                                 SALARY GRADE:                E4          

GENERAL DESCRIPTION:

This position is responsible for providing management for a grant from the Pennsylvania Department of Economic Development to address the impact on supply chain employers to defense contractors whose funds have been reduced in recent years. This project is a regional partnership of 8 counties and requires traveling across the region. The position is responsible for providing comprehensive management, administrative and fiscal support of the grant in order to ensure the maximum effectiveness and efficiency of the program.  This position manages and facilitates the overall operation of the program so that all goals and standards are met as outlined by the funding source. This position is also responsible for the oversight of the consistent, uniform and accurate completion of required paperwork and the delivery of consistent quality services. The Program Manager is responsible for compiling data that demonstrate an understanding of operating unit programs, policies and procedures. This position will monitor the grant budget, track expenditures and make budget recommendations working with internal staff and primary partnerships. The Program Manager is responsible for employer support, convening meetings, writing up notes and narratives of activities, communications across all partners, validating eligibility for service, and monthly reporting out of progress and performance.

ESSENTIAL FUNCTIONS:

1.       Responsible for the management and implementation of the grant.

2.       Develop a detailed work plan in collaboration with core partners to implement the grant work plan.

3.       Support the contracting and implementation timeline for our sub-contractors.

4.       With Philadelphia Works and our grant partners, convene the regional collaborative around these grant activities to share best practices and address challenges.

5.       Work in corporation with Workforce Initiative & Opportunity Act (WIOA) Title I providers across the region to prepare apprenticeship contracts.

6.       Convene monthly conference calls and quarterly meetings. Write and send monthly updates to all engaged.

7.       Develop and manage relationships with external agencies related to workforce development projects.

8.       Create interim and final progress reports to provide performance information to management, the collaborative and funding agency.

9.       Responsible for providing draft marketing pieces to support the grant.

10.   Act as liaison with business/industry, funding agencies and internal staff to review progress.

11.   Maintain files, documentation, reports and correspondence.

12.   Perform all other duties as assigned.

Program Manager (contract)                                                                                                                      1-2016

EDUCATION, KNOWLEDGE, SKILLS AND ABILITIES

Bachelor’s degree from an accredited college or university with a concentration in Social Science, Public Administration, Business Administration or related area. Minimum of 5 years’ experience working in Human Services as a lead in managing a major project with multiple partners. Knowledge of business diversification plans, small business challenges and incumbent worker training.

Or, any combination of education and experience determined to be acceptable by the Human Resources Department.

·         Knowledge of workforce/economic development programs and funding sources compliance

·         Experience with program design and implementation

·         Excellent written, verbal, interpersonal, presentation, planning and organizational skills

·         Excellent management and leadership skills

·         Ability to adapt to changing work environment and possess the flexibility to multi task

·         Ability to interact efficiently with various levels of staff, management, government officials, and the public

·         Ability to travel to various locations throughout the 8 county region (valid driver’s license and access to a vehicle is required)

This is a grant funded position that will end in November 2016.

APPROVALS:

                                                                                               

Manager: ______________________________________________      Date: _____________

Director, Human Resources: ________________________________      Date: _____________

EMPLOYEE ACKNOWLEDGEMENT: 

I hereby certify that I have read and understand my position description.  In addition, I accept the responsibility of this position and acknowledge that I have received a copy of my position description.

 

 

Employee: _________________________________________________           Date: _____________

Can’t Shake That Nagging Cough? Here Are 4 Surefire Ways to Feel Better Naturally

A groundbreaking review of multiple studies on colds and coughs in children found that in most cases, treating colds and coughs with over-the-counter medication had at best, no effect, and at worst, resulted in the hospitalization of the child.Just because over-the-counter medication may not make your cough disappear, you don’t have to suffer through sleepless nights and aching muscles until your body kicks the cough on its own. Studies support several natural remedies for coughs that are both easy and effective. Before reaching for that bottle of cough syrup this winter, try these natural cough remedies first.

Make a honey elixir
Honey is amazing. There is little that the natural sweetener cannot do. In addition to acting as an anti-allergen, it also has antibacterial and antiviral properties.
A 2007 study published in the Archives of Pediatric and Adolescent Medicine reported that when children with persistent night coughs were given a teaspoon of honey for two days, their coughs were significantly improved. The results with honey were better than the control group and even better than the group receiving standard cough medicine. 
Add two teaspoons of honey, half of a juiced lemon, and 1/8th of a teaspoon of cinnamon to warm water. Drink several glasses a day and your cough should be gone in no time. 

Steam your cough away
Humidity opens the airways and makes it easier for fluids to clear from your throat and nasal passages. Bathing or taking a shower in hot water can help clear chest congestion, as can running a humidifier in your bedroom at night. A higher humidity level works particularly well at relieving symptoms of a “tickled throat” and dry coughs.

Drink some licorice 
Licorice is not just for candy. In fact, natural licorice is highly effective at reducing both coughing and pain in the throat. In Europe, extracts of licorice are commonly used in cough remedies because licorice root soothes the throat and airways while loosening congestion. Glycyrrhizin is the compound in licorice responsible for its medicinal benefits, which also provides anti-inflammatory properties.
When you have a cough that won’t quit, drink licorice tea or suck on candies made with real licorice extract to prevent sudden explosions of coughing while at work or in other places where you just can’t cough loudly.

Make a saltwater gargle 
Salt has unfortunately been demonized in our culture, but for coughs, even the big names admit it is highly beneficial. A gargle of salt not only soothes a sore throat, but it can also relieve a cough and fight congestion. Gargling with salt changes your mouth’s pH and encourages water to leave the cells in your throat. This reduces inflammation, making your throat feel less sore, making you cough less. Salt also works to break apart trapped mucous, making your coughs more productive.Gargle with one teaspoon of salt dissolved into a cup of water three times a day until your cough is gone.
Scientific studies are continuing to uncover more evidence to support traditional and natural home remedies like these four for coughs. What are your favorite ways to treat a cough without medication? Do you find that any one of these remedies works better than another to treat, soothe and heal your throat?

—The Alternative Daily