Job Posting - Group Sales Assistant

Group Sales Assistant

Description: The Barnes Foundation is seeking a Group Sales Assistant to support all administrative and customer service aspects of the group sales process including scheduling group visit requests received via phone and email, updating group schedules, coordinating docent and gallery guide availability, processing payments, and coordinating group visit requirements with Visitor Services to appropriately staff the group visits.

Established as an educational institution the Barnes Foundation carries out its mission by promoting appreciation of the arts and horticultural science, through the preservation, presentation, and interpretation of the collections of Albert C. and Laura L. Barnes.

Celebrated for its exceptional breadth, depth, and quality, the Barnes Foundation's art collection includes works by some of the greatest European and American masters of impressionism, post-impressionist, and early modern art, as well as African sculpture, Pennsylvania German decorative arts, Native American textiles, metalwork, and more. The 12-acre Arboretum contains over 3,000 species of woody plants and trees.

The Foundation engages diverse audiences through its exceptional collections and related high-quality programs that reflect a broad range of periods and cultures and build on the founders’ innovative educational vision of transforming lives through the arts and horticulture.

Responsibilities:

   

• Provides superior customer service via phone and email in the process of scheduling, facilitating and assisting group visitors to the Barnes Foundation.
• Reserves and confirms group visits to the Barnes Foundation including providing accurate information about visitation rules and procedures, billing, confirmations, scheduling, directions, and all relevant details of a group visitation.
• Maintains accurate records of group reservations in various tracking documents including Siriusware, Outlook, and Excel.
• Provides accurate information regarding types of group and individual visits, membership, public programs, and education at the Barnes Foundation.
• Facilitates all confirmation correspondence, including payment reminders.  Accurately tracks and accepts deposit and final group payments.
• Accurately applies all financial and ticketing procedures to facilitate deposits, reconciliations, financial reporting, and ticketing information in Siriusware.
• Works collaboratively with the Volunteer Management, Visitor Services Floor Supervisors, and Events to schedule docents, facility space, and appropriately schedule groups.
• Coordinates internal preparations for group visits including printing tickets, preparing audio guides, scheduling facilities and audio visual for group presentations, and coordinating with Visitor Services Assistants and Floor Supervisors.
• Works collaboratively with Visitor Services management team to appropriately staff for daily group visits and to support the needs of Group Sales.
• Greets group and individual guests, facilitating an efficient and pleasant experience entering the Collection, including the distribution of iPod audio tours and providing usage instructions.

·         Supports Group Sales Manager in broader group sales and tourism promotional activities as required, including providing administrative support including, but not limited to filings, maintaining office supplies, collating and processing mailings, printing, and copying.

·         Demonstrates knowledge of the Barnes Foundation and a desire to actively engage with the institution and the collection.

·         Performs other duties as requested.

Requirements:

·         Bachelor’s degree preferred.

·         Customer service and sales experience required; group Sales and/or event experience in a cultural attraction, museum, or Philadelphia area venue highly preferred.

·         Strong communication skills, demonstrated by an ability to write professional efficient communications for individuals and/or groups.  Clear, concise, and pleasing speaking manner.  Excellent listening and comprehension.

·         Outgoing personality with excellent interpersonal skills. Ability to provide pleasant, professional, customer focused service to a diverse constituency desirous of extensive personal attention.

·         Highly organized, with meticulous attention to detail.  Ability to understand and retain a significant amount of detailed information and appropriately apply it to a variety of customer interactions.

·         Demonstrated ability to handle multiple responsibilities, maintain focus in a distracting work environment, and prioritize responsibilities.

·         Excellent computer skills required; including proficiency in Microsoft Office (word, excel, outlook); use of database (Siriusware) and/or online ticketing preferred.

·         Basic math skills and experience with cash handling procedures.

·         Willingness to work a flexible schedule including weekends, evenings, and holidays

·         Art background/interest a plus.

Competitive Benefits Include: Group health and dental insurance; flexible spending accounts; short and long term disability and group life insurance; 403(b) with matching contributions; Employee Assistance Program; voluntary benefits; as well as paid vacation, personal time, sick time and holidays.

To Apply: Please apply online

https://workforcenow.adp.com/jobs/apply/posting.html?client=barnesf&jobId=11865&lang=en_US

Please include your cover letter, a list of three professional references and resume with your application. Applications that fail to fulfill this requirement will not be accepted.

The Barnes Foundation is an Equal Opportunity Employer and a Drug Free Workplace.

We participate in E-Verify.