Friday, September 2, 2016

Job Posting - Data Specialist

For the Position of:
Data Specialist

Position Specifics

Position:  Data Specialist                                                               Salary Range: $43,000-48,000
Business Unit:  Research, Policy & Innovation                     Department: Information Management Services

Reports To:  Manager                                                                   Posted:  August 31, 2016 – September 14, 2016

Role Summary

This position is responsible for reporting activities central to the case management system operations. The Data Specialist works with subcontractors, and internal staff increase usage and productivity. The Data Specialist is responsible for development of custom reports and forms within case management software. The Data Specialist is responsible for maintaining a strong relationship with all programs and providers, ensuring that all incoming information is accurate and received in a timely fashion; overseeing all data entry into all Workforce Data Systems and assurance of accuracy.  This position is responsible for training program and provider users of the data systems and assisting the Manager, Information Services, ensuring that the needs of program and provider users are met.

This position will be responsible for the following duties:
  • Provide 1st tier user support and coordinate technical troubleshooting; escalates to software vendor when needed. Documents helpdesk contacts, issues, solutions, and best practices. 
  • Provide support for the expansion of the case management system into new program areas and/or the coordination with other internal systems to improve data integrity.
  • Prepare documentation for publication in an online knowledge base for users.
  • Analyze user needs, program functions and steps required to apply technology to develop or modify standard operating procedures and computer applications.
  • Provide assistance with the preparation or reports and presentations for management and partnering agencies.
  • Support trainers in developing and writing the training programs. Provide input to content i.e. text and handouts.
  • Analyze the state data system and case management software information and reports and evaluate for accuracy. Provide analysis and trends to Operations and subcontractor staff.
  • Ensure that a filing system of all incoming documentation is maintained in shared environment to allow for easy retrieval.  Respond to program and data unit requests for submitted documentation in a timely manner.
  • Assist Manager to ensure all programmatic data requirements are met in the data systems.  This includes data elements to be captured and reporting data to meet program, provider and data analysis needs.
  • Review and communicate weekly reports to contractor staff.  Ensure necessary action has been taken on all cases. Assist contractors in identifying and resolving reconciliation discrepancies in all systems.
  • Perform other job related duties as assigned.

Education/Professional Experience

Bachelor’s or Associates’ degree from an accredited college or university in Business, Computer Science, Information Management, or another quantitative field with at least 4 years’ experience.

Or, any combination of education and experience determined to be acceptable.

Additional Eligibility Qualifications
·         Considerable knowledge of case management software (ETO, Client Track, etc.)
·         Knowledge of data entry and quality assurance practices
·         Understanding of relational databases and queries
·         Excellent verbal, written, analytical and interpersonal communication skills
·         Excellent oral and written communication and technical skills
·         Must be organized and detailed oriented
·         Must be able to meet deadlines
·         Must be able to work effectively with all staff, contracted providers and management
·         Proficient in use of Microsoft Word and Excel
·         Knowledge of the state data system, CWDS, a plus

Contact Information

Interested applicants should apply online at  and click on
 “About Us” and then “Careers at Philadelphia Works

Equal Opportunity Employer/Program
Alternate Formats, Auxiliary Aides and Services are available upon request

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