Job Posting - Customer Service Representative

Please find attached a Customer Service Representative job posting for Law School Admission Council (LSAC).  This posting can be accessed at www.LSAC.org.

As noted on the posting, all résumés should be sent to the attention of C. Rommel for review, using the job code noted. Résumés can be faxed to 215-504-3808 or e-mailed to employment@LSAC.org.

Position Title:                      Candidate Services Representative (CSR)

Position Code:                     CSR

Primary Responsibilities:

Provides accurate, professional, courteous and timely responses to candidate inquiries and complaints via telephone and email for the Law School Admission Test (LSAT), the Multistate Professional Responsibility Exam (MPRE) programs, and other LSAC candidate services. Efficiently processes LSAT and MPRE candidate transactions (e.g. registrations, orders, file changes etc.), researches and resolves candidate problems. 

Qualifications:

High School Diploma required; some college preferred; experience in telephone customer service highly desirable. Strong customer services skills including a clear speaking voice, strong language skills, excellent diction and tone. The ability to listen and empathize while diplomatically enforcing LSAC and MPRE policies, and strong writing skills required.  Strong data entry skills; accuracy a must. Spanish as a second language desirable.   Knowledge of MS Office, Windows, Adobe Acrobat and ability to work with LSAC applications, ability to interpret and analyze computer files and good judgmental skills required. Must have strong interpersonal skills and ability to work well with other staff as a team player in a call center environment.

Application Deadline:        Aug 8, 2016

How to apply:

C. Rommel, HR Section

Law School Admission Council

P.O. Box 40, Job Code CSR

Newtown, PA 18940

Fax: 215-504-3808

E-mail: employment@lsac.org