Membership Coordinator
Description:
The Barnes Foundation is seeking a Membership Coordinator
to support Membership in
acquiring, renewing, upgrading and stewarding members at all levels. The
Membership Coordinator is responsible for the project management of membership
communications and solicitations, and under the supervision of the Membership
Manager works to develop membership programs and other stewardship
opportunities.
Established as an educational
institution the Barnes Foundation carries out its mission by promoting
appreciation of the arts and horticultural science, through the preservation,
presentation, and interpretation of the collections of Albert C. and Laura L.
Barnes.
Celebrated for its exceptional
breadth, depth, and quality, the Barnes Foundation’s art collection includes
works by some of the greatest European and American masters of impressionism,
post-impressionist, and early modern art, as well as African sculpture,
Pennsylvania German decorative arts, Native American textiles, metalwork, and
more. The 12-acre Arboretum contains over 3,000 species of woody plants and
trees.
The Foundation engages diverse
audiences through its exceptional collections and related high-quality programs
that reflect a broad range of periods and cultures and build on the founders’
innovative educational vision of transforming lives through the arts and
horticulture.
Responsibilities:
o
Coordinates
member communications
§
Works
closely with the Membership Manager to develop content, schedule and report on
membership e-communications including monthly renewal e-mail series,
e-newsletter, promotional offers and surveys.
§
Works
closely with Communications to create, revise and deliver social media content.
§
Serves
as membership representative on the Social Media Committee.
§
Develops
content for printed marketing materials for general membership, renewal
mailings, promotions and acquisition, as well as coordinates the creation
and/or updating of materials.
§
Monitors
fulfillment information via print and web to ensure it is appropriate, accurate
and timely.
o
Project
Manage membership solicitation mailings
§
Pulls
lists for monthly renewal and upgrade e-mails and mail solicitations.
§
Works
directly with mail house to ensure renewal and upgrade mailings are accurate and
on time.
§
Coordinates
administrative duties related to vendors including quote requests, approval
process and inventory maintenance.
§
Monitors
the messages in renewal and upgrade appeal on a regular basis to ensure that
they are compelling and timely.
o
Coordinates
membership programs and events
§
Works
closely with Membership Manager and Circles Program Manager to create
membership programs and events that serve the interests of the membership base.
§
Works
with Membership Manager to effectively communicate the opportunity and value of
events and programs for current members as well as upgrade and acquisition
opportunities.
§
Works
with Visitor Services supervisors to ensure frontline staff is informed of
membership programs and events
§
Coordinates
administrative duties including contract approvals, check requests, event
orders, space booking and ticketing system item request forms.
§
Provides
day of support at member events.
§
Provides
support for External Affairs events as needed.
·
Sales
and Service
o
Sales
§
Monitors
the success of all outlets and assists Membership Manager in developing and
implementing on-site, direct mail and electronic membership acquisition and
upgrade strategies.
§
Works
with Visitor Services and Shop staff to oversee the success of onsite sales by
motivating and incentivizing their sale force to acquire, renew and upgrade
members.
o
Service
§
Works
with Visitor Services staff to assure the highest quality experience at all
points of contact for members.
§
Works
with Visitor Service staff to provide general membership and Foundation
information by phone, e-mail or mail.
§
Renews,
upgrades and acquires new members by phone.
§
Responds
or facilitates responses to all member complaints and records complaint
correspondence in member records.
·
Performance
Tracking
o
Assists
Membership Manager with departmental reporting
§
Under
the guidance of the Membership Manager, maintains a structure of reporting that
informs the Membership team as well as Senior and Executive level staff on the
status of the membership program on a weekly, monthly and annual basis.
§
Tracks
and administers payables against the Membership expense budget, providing
detailed and regular reports on the status.
§
Works
closely with the Communications staff to track e-mail communications and
website usage to determine the most effective messages and timing for various
constituents.
§
Tracks
expenses for Membership ensuring that payments are submitted on time and
provides reports to senior staff in the department on the status of expenses.
o
Works
with Business Systems Coordinator and Development Services to ensure the
accurate transfer of membership information from external systems into Raiser’s Edge and vice versa.
·
Performs
other duties as assigned.
Skills and Knowledge:
·
Bachelor
of Arts required in one of the following areas: communications, business, art,
art history or marketing
·
3
years working in membership, development or marketing, preferably in an arts
organization
·
Excellent
verbal and written communication skills with experience in writing promotional
and informational materials
·
Proficiency
with Microsoft Word and Excel required and knowledge of Raiser’s Edge and
Siriusware or comparable point of sale system preferred
Competitive Benefits
Include: Group health, dental and vision insurance; flexible
spending accounts; short and long term disability and group life insurance;
403(b) with matching contributions; Employee Assistance Program; voluntary
benefits; as well as paid vacation, personal time, sick time and holidays.
To Apply:
Please apply online:
Please include your cover letter, a list of three professional
references and resume with your application. Applications that fail to fulfill
this requirement will not be accepted.
The Barnes Foundation is an Equal Opportunity Employer and a Drug
Free Workplace.
We participate in E-Verify.
