J O
B P O S T I N G
Position: Trainer Recommended Salary: $47,000 - $55,000
Reports To:Manager of
Training Business Unit: Operations
This position is responsible
for researching, developing, and implementing training for program staff on a range of issues related to tracking client data,
customer engagement, and program performance. The Trainer will focus on
building capacity as well as standardizing components of operation and helping
to ensure compliance.
In this position you will be
responsible for the following duties:
Plan, develop, and deliver or coordinate the delivery of individual
and/or group training and instructional programs for staff and employers; deliver trainings on issues relating to
program performance and client participation.Stay abreast of topics and
information pertinent to program staff. Review program materials, Employment
Advancement and Retention Network (EARN),PA CareerLink® Philadelphia and Youth
policies and procedures, and other relevant written materials in order to
remain informed and knowledgeable. Assess and identify technical training needs
of program staff; conduct individual and group based-training as needed;
coordinate scheduling of in-house staff training. Provide technical assistance
and coaching when appropriate to contracted providers and staff to facilitate
program performance and compliance. Analyze, review and train on data entered
into and generated by dedicated database systems such as Efforts To Outcomes (ETO),
Commonwealth Workforce Development System (CWDS) and KRONOS. Visit systems and
observe their processes regarding assessment, case management and job
retention, offering recommendations and providing training, if necessary. Analyze
training and developmental needs using task, performance, and goal analysis and
develop solutions to existing or recurring problems/issues.Determine future
training offerings to improve performance and technical knowledge of program
staff, subcontractors, and partners.Evaluate effectiveness of training and
development programs through observation, discussion, and questionnaires and
utilize relevant education/training data to revise or change instructional
objectives and methods.Share best practices for the purpose of enhancing
processes and procedures for better performance, service delivery and
efficiency through all three (3) systems.Prepare reports detailing the services
delivered and activities engaged in as requested by management.Utilize
cross-functional teams in development of training related to operational and
compliance topics. Research new technologies and methodologies in workplace
learning to create interactive, multimedia presentations. Participate in committees or groups related
to the organization’s strategic plan, including providing feedback and
conducting research. Assist with special projects and assignments when needed.
Bachelor’s Degree from an accredited college or university in Education, Administration, Communication,
Training Development or related field with 3 -5 years’ experience in adult
training and development.
Or, any combination of education and experience
determined to be acceptable by the Human Resources Department.
·
Ability to
develop, implement and evaluate training programs.
·
Detailed oriented and highly organized with
strong analytical skills.
·
Excellent interpersonal, verbal and written
communication skills.
·
Proficient in MS Word, Excel, and
PowerPoint. Knowledgeable in MS Access.
·
Ability to utilize multi-media and webinar
administration.
·
Ability to coordinate multiple events and
programs and meet deadlines.
·
Ability to work together in a team environment as
well as work independently.
·
Ability to travel throughout Philadelphia County.
·
Ability to handle multiple projects.
·
Ability to relate to people of diverse
educational and cultural backgrounds as well as government agencies, public
officials and all levels of management.
Interested applicants should apply online at
“About Us” and then “Careers at Philadelphia Works”.
Equal Opportunity Employer/Program
Alternate Formats, Auxiliary Aides and Services are available upon request
Alternate Formats, Auxiliary Aides and Services are available upon request
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