Tuesday, April 26, 2016

Job Posting - Manager of Integrated Centers


For the Position of:
Manager of Integrated Centers

April 2016

Position Specifics

Position:  Manager of Integrated Centers                            Salary Range: $67,000-75,000
Business Unit:  Operations                                                          Department: Workforce Strategies

Reports To:  Director of Workforce Strategies                    Posted:  April 25, 2016 – May 9, 2016

Role Summary

This position is responsible for ensuring the maximum effectiveness and efficiency of the Integrated Center operations of the Philadelphia One-Stop system. This position manages and facilitates the overall operation of the Integrated Centers ensuring all goals and standards are met as outlined by the funding sources and the department’s goals and objectives. This position is also responsible for working collaboratively with the Manager of the Cross-Center Services to ensure the contractors across the system are working as a team in concert with one another to achieve the system goals and implementing the system strategies.

This position will be responsible for the following duties:
  • Oversee the operations of the integrated centers to ensure all contractors are in compliance with funding source requirements: (Temporary Assistance for Needy Families (TANF) and Workforce Innovation & Opportunity Act (WIOA).
  • Develop strategies to maximize the effectiveness and efficiency of the Centers’ operations along with the specific programs within it.
·         Evaluate performance management reports to analyze center contractors’ performance. Make recommendations to Director and Chief Operating Officer.
  • Ensure the center contractors support the implementation of the Integrated Services Delivery model and provide technical assistance as needed.
  • Consult with Center contractors to identify needs, concerns and problems; establish systems to deliver effective technical assistance, monitoring and program improvement.
  • Participate in formulating and administering contractual goals and objectives as it relates to the One-Stop system and with specific programs within the centers.
  • In collaboration with Director of Workforce Strategies and Research, Policy + Innovation (RPI) design and implement evaluation measures for each function within the Integrated Services Delivery centers for use in ongoing program planning and design.
  • In collaboration with Director of Workforce Strategies and RPI review analyses of activities, operations and forecast data to determine contractor’s progress toward stated goals and objectives.
  • Ensure the center contractors’ leadership is overseeing their job development teams and they are working collaboratively with the Cross-Center Services’ Business Services Team to meet their placement goals.
  • Collaborate with center contractors’ leadership in the identification and recommendation of training for center staff.

·         Oversee Philadelphia Works staff to ensure they assist in building capacity and improving performance among center contractors by working collaboratively with PWI trainers to develop curriculum and provide training on a variety of topics to maintain the standardization of the integrated services centers’ operations.
·         Work collaboratively with the Manager of Cross Center Services and the General Counsel & Compliance Officer concerning the PA CareerLink certification process, annual monitoring visits by Labor & Industry, and other WIOA and TANF mandated processes for compliance.
·         Advise, consult and coordinate with internal business units, to address any issues.
·         Ensure effective communication and coordination of services between youth and adult systems.
  • Compile monthly, quarterly and annual reports as required.
  • Attend meetings with the funder and program boards/committees as necessary. (Local Management Committee (LMC) and PA CareerLink Consortium)
  • Ensure that employment opportunities with all vendors under contract with DHS (Department of Human Services) are meeting contractual requirements in hiring TANF customers.
  • Assist in writing the WIOA Local Plan.
  • Perform other job related duties as assigned.

Education/Professional Experience

Bachelor’s Degree from an accredited college or university in Public Policy, Public Administration Organizational Development or related field with at least 5 – 7 years of experience in Human Services and at least 5 years of management experience.

Or, any combination of education and experience determined to be acceptable.

Additional Eligibility Qualifications
·         Knowledge of social services programs and funding sources compliance
·         Experience with human services program design and implementation
·         Excellent written, verbal, interpersonal, presentation, planning and organizational skills
·         Excellent management and leadership skills
·         Ability to adapt to a changing work environment and possess the flexibility to multi task and meet departmental needs
·         Ability to train, motivate and build a cohesive team
·         Ability to build solid relationships that engender trust
·         Ability to interact effectively with various levels of staff, management, government officials, and the public
·         Ability to generate innovative ideas and effectively communicate them verbally and in writing
·         Ability to comprehend system wide strategy/vision and communicate it to stakeholders
·         Demonstrated ability to move ideas and vision to implementation successfully
·         Ability to assess the strengths of others and maximize them to accomplish goals and work objectives
·         Knowledgeable and leads by example
·         Ability to travel to various locations throughout the city
·         Demonstrated proficiency with Microsoft Office suite; Word, Excel, and Outlook specifically

Contact Information

Interested applicants should apply online at
www.philaworks.org  and click on
 “About Us” and then “Careers at Philadelphia Works

Equal Opportunity Employer/Program
Alternate Formats, Auxiliary Aides and Services are available upon request

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